Terms of use

These terms cover the Letbinder app and the website letbinder.co.uk, provided by Shadowmark Ltd ("we"), a company registered in England and Wales (company number 17533305), registered office Level 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AB. Last updated 22 October 2026. If you got the app from the App Store, Apple's standard licence agreement applies too.

What Letbinder is, and isn't

• Letbinder helps you prepare for England's landlord register (the private rented sector database under the Renters' Rights Act 2025): it shows your region's dates, keeps a checklist and your certificates, reminds you and makes a PDF pack.
• It is not the government's service, and we're not affiliated with or endorsed by GOV.UK or any government department. It doesn't register you: you make your entries on GOV.UK yourself, and pay the register's fee to the database operator.
• It is not legal advice. It explains the rules in plain English, but it can't cover every situation. If your situation is unusual (for example, a company landlord, a trust, or acting under a power of attorney), check GOV.UK or take advice.

Accuracy

When we wrote Letbinder, the rules came from the draft Private Rented Sector Database Regulations 2026 and GOV.UK's announcements. Drafts can change. We update the dates in the app as the rules are confirmed, and we work hard to keep everything right, but we can't promise the app is always complete or up to date. Before you register, check what GOV.UK says. You remain responsible for meeting your legal duties as a landlord, including registering on time and keeping your safety certificates current.

Plans and payment

• Checking your deadline is free. Everything else needs a plan: Landlord (up to 3 properties) or Portfolio (up to 10), each paid yearly, with a 7-day free trial for new subscribers. Prices are shown in the app before you buy.
• Apple or Google take payment and manage your subscription, under their terms. A plan renews automatically unless you cancel at least 24 hours before the end of the trial or the current year. Cancel in your Apple Account or Google Play settings. If you cancel during the trial, you pay nothing.
• Refunds are handled by Apple or Google under their policies. Your statutory rights as a consumer are not affected.

Your data

What you put into Letbinder stays on your phone (see the privacy policy). That also means we can't recover it for you: keep your phone's backup turned on, and keep your own copies of important certificates. Making a PDF pack is a good way to keep everything together.

Fair use

Use Letbinder for your own properties or those you manage. Don't copy, resell or reverse-engineer the app, or try to interfere with our servers.

Our responsibility to you

If we fail to meet these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our failure, up to the amount you paid us in the 12 months before. We aren't responsible for losses that weren't foreseeable, for business losses, or for penalties arising from your own duties as a landlord. Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud.

Changes and law

We may update these terms; the date at the top shows the latest version. If a change matters, we'll tell you in the app. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear disputes (if you live in Scotland or Northern Ireland, you can also use your local courts).